These terms and conditions shall govern the sale and purchase of products through our website. You will be asked to give your express agreement to these terms and conditions before you place an order on our website.

Order process

No contract will come into force between you and us unless and until we accept your order in accordance with the procedure set out in this order process section.

To enter into a contract through our website to purchase products from us, the following steps must be taken: you must add the products you wish to purchase to your shopping cart, and then proceed to the checkout; you must then insert payer’s details, receiver’s details and delivery address; you must select your preferred method of payment and confirm your order and your consent to the terms of this document; by selecting an invoice payment we will send you an order confirmation and invoice by email after you have completed your checkout procedure (at which point your order will become a binding contract); with the card, PayPal and other online payments you will be transferred to our payment service provider’s website, and our payment service provider will handle your payment; we will then send you an initial acknowledgment and order confirmation (at which point your order will become a binding contract).

Terms of payment

If you choose online payment, you must pay the prices of the products you order during the checkout process. Or if you choose payment by invoice you must pay within the stated period.

If you choose invoice payment, please make your payment directly into our bank account. Your order won’t be processed until the funds have cleared in our account. Your order will be processed immediately after your payment has been received in to our bank account. Please make your payment within 3 working days of placing your order online. Please use your Order ID or invoice number as the payment reference. If your payment has not been received by us within that period your order will be automatically canceled. A 50% deposit is required to proceed with your order and the balance of your payment must then be made 5 days before your delivery.

Other terms and conditions

All goods will remain the property of Nordic Wood and Windows SL until payment in full is received. In case of delayed payment, Nordic Wood and Windows SL, has the right to implement 0,1% daily interest.

We accept written complaints sent by e-mail only. Complaints must be filed not later than 14 (fourteen) days from the date of delivery. If necessary, we may ask you to send photos. We reserve the right to refuse to accept complaints sent later than 14 days from delivery or/and improper proof of the warranty issue.

Delivery time for our standard products is 3-8 weeks once an order has been placed and paid for, stock items within 1-2 weeks and goods we produce after the order has been placed, we are able to deliver within 3-8 weeks. Delivery time for bespoke doors, windows, canopies, and other similar products is between 5 and 12 weeks.

Prices stated on our website may be stated incorrectly. We do not warrant or represent: that the material on the website is up to date; or that the website or any service on the website will remain available.

We do our utmost, to exclude any mistakes on our website and correct any possible errors or mistakes as quickly as we can.

In case of incorrect price or faulty product description on our site, we have the right to cancel any such order made. Nordic Wood and Windows SL is responsible for informing the customer immediately about it and a full refund will be made within 48 hours.

The delivery spot must be accessible for a 8-10m long vehicle and there must be sufficient space to unload safely. If this is not the case, we may have to charge you an extra delivery fee or deliver to the nearest possible location. We make every effort to comply and get the cabin as close as possible to the desired location. Be aware though, that due to the weight and capacity of the truck, we may not always be able to place your cabin exactly where you want it.

Our installation service carries out only works that have been previously agreed and included in the order. The customer is fully responsible for all extra costs that may arise due to extra work we may have to carry out.

The customer is responsible for treating any untreated wooden product with paint, stain or any other wood preservative within 2-15 days from installation. Non-fulfillment of this requirement voids our 5-year factory guarantee.

The customer is responsible for receiving permission from the local authority for any canopy, garden building, or other wooden structure. We are not responsible for any costs that may arise and we do not refund any amount paid or accept cancellations due to not receiving permission.